The EQ of Customer Experience:  How to Create an Emotionally Intelligent Customer Culture


Customer Experience is a holistic concept, but the ability for an organization to connect with and serve its customers will create brand advocates and loyalty time and time again. An emotionally intelligent CSR can turn a bad experience into a positive endorsement.
This talk is wired for those in management and leadership who are looking to build a stronger, more emotionally intelligent customer service culture within their organization.

Attendees will:

  • Discover the fundamental aspects of emotional intelligence

  • Learn how to utilize EQ to promote exceptional customer experiences